Your data
Marina Shamal Privacy Policy
This Privacy Policy explains how Marina Shamal collects and handles personal data when you book our yachts and boats in Dubai Marina and Dubai Harbour. We respect your privacy and process only the essential details required to manage your charter, secure your deposit, and answer your inquiries.
Information gathered during booking
When you contact us to charter a vessel from our fleet of 88 yachts and boats, ranging from 33 to 164 feet, we collect basic details. This includes your name and messaging contact information provided during your chat inquiry. Because no passport or ID is needed to board our vessels, we do not request or store government identity numbers. If you request additional services like catering, BBQ menus, water sports, DJ setups, or car transfers, we collect the specific preferences needed to organize those items for your scheduled departure.
Application of your personal details
We use your provided information solely to process your booking and deliver requested charter services. This includes managing your 30 percent date deposit, confirming capacity details for up to 90 guests, and arranging inclusions like fuel, crew, soft drinks, and ice. We also use your contact details to communicate schedule changes, such as selecting a new charter date if bad weather prevents sailing between 9:00 and 23:00 GST. We do not use your information for unrelated direct marketing or automated promotional messaging.
Online tracking and website measurement
Our website uses standard technical cookies and basic analytical tools to monitor general site performance, page load times, and traffic patterns. These technical tools help us ensure that our hourly price displays—ranging from 600 to 18,900 AED including VAT—and vessel specifications display correctly on mobile and desktop screens. These scripts collect aggregated technical data such as browser type and device parameters. They do not extract personal identity details, banking credentials, or private messaging histories from your device.
Managing your data and reaching out
You have the right to ask what personal information we hold about your booking, request corrections, or ask for the erasure of your interaction history once your charter is complete. Because we operate without public email addresses or telephone phone lines, all privacy inquiries and data requests are handled directly through our chat button on the website. We reply to all messages within 15 minutes during our operational hours of 9:00 to 23:00 GST, seven days a week.
- 43
- yachts and boats in the fleet
- 15 min
- typical reply
- 30 %
- deposit to book
Key questions answered
Are my personal details ever disclosed to outside businesses?
We do not sell, rent, or trade your personal information. Details are only shared with relevant service providers if you explicitly order extra add-ons, such as external caterers, photographers, or car transfer drivers, solely to fulfill those specific requests for your charter day.
What is the retention period for charter and customer records?
We retain your basic chat history and transaction details only as long as necessary to complete your charter, process accounting records, or handle potential date rescheduling. Once your trip finishes and administrative requirements are fulfilled, inactive operational records are safely deleted from our systems.